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Visiting Us While Durham Region in Red Level of Lockdown

Visiting Us While Durham Region in Red Level of Lockdown

  • 09 December, 2020
  • Tina V.

Greetings, fellow fibre enthusiasts. This is a quick post to cover some important pieces of information that may be on your minds as you plan your trips out to our shop.

Please note, we have revised our hours. We are now open:

Tue, Wed, Fri & Sat 10:30 AM to 3:30 PM

Thurs 12 PM to 7 PM ** Late night shopping!

Please note that Saturday is our busiest day, particularly around lunch time and early afternoon, and the shop fills to capacity very easily. For this reason we urge everyone who is considering visiting our shop to please try to shift your visit to another day whenever possible; to Thursday night if you work full-time; or, at the very least, earlier or later in the day on Saturday. 

Due to how busy the shop has been on Saturdays, we are now implementing the following policies:

  1. Customers will only be able to enter our shop through our front doors on Saturdays
  2. Customers will need to exit through the rear doors on Saturdays
  3. We will only be allowing 3 visitors in the shop at a time, to cap our capacity at 4 total people (including our staff member)
  4. Please limit group visits to a maximum of 2 people
  5. Visitors will be required to line up at a safe distance of 6 ft, while wearing masks, outside, when the shop is at capacity. We will post a sign up on the door and lock the door to entry, until enough customers leave that we can allow you / your  group in
  6. Please remember to keep a safe, 6 ft. distance between yourself, our staff, and other visitors while visiting the shop
  7. All of our ongoing socials are currently cancelled until Durham Region re-enters Orange Level, or safer

Services we are now offering:

  1. If you require a visit to our shop at a time outside of our current opening hours, please email us to book an appointment.
  2. Should you wish to book a visit to the shop with a group of up to 3 people total, please email us to book an appointment
  3. Free delivery to Whitby residents. Order online, or over the phone, and we can deliver to you wherever you are in Whitby, free of charge.
  4. $5 delivery to residents of Durham region. Order online, or over the phone, and we will deliver to you anywhere in Durham region (outside of Whitby) for $5.

Please remember to get your Holiday shopping done early. We will be open on December 24th from 10:30 AM to 2:00 PM, should you need any last-minute gifts.

We have so loved seeing you all in our shop these past few months, since we reopened. We look forward to continuing to provide you with the safe shopping environment we have been able to provide so far, and we greatly appreciate your assistance and cooperation in helping us to achieve that.

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