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Starting Tuesday, May 19, 2020, in addition to our currently available delivery options and curbside pickup, we will be open for both in-person and virtual shopping (via personal live video chat on the platform of your choice) by appointment. To book an appointment, you will need to place a $7 deposit (this will go towards your purchase), and book your appointment here. We are accepting appointment bookings between the hours of 11 am and 5:15 pm Tuesdays through to Saturdays. Appointments can last a maximum of 30 minutes.
The services we are providing during these appointments are:
We are only accepting payment via debit or credit card at this time.
We will not be providing in-person project help at this time. If you require your project to be fixed, please email or call to arrange a dropoff. Once the project is received, we will wait 48 hours, provide the fix, then arrange a pickup time with you. This is an additional service, so please book that separately if you need this.
We are not accepting returns at this time; however, if you’re not sure what you need, buy all of the options, and we will provide full refunds once things ease up for items returned in their original condition (yarn must be in its original ball with tags still attached, and other items unused also).
We understand that things come up. You may not be able to make your appointment, and you may not know until just before, or even after your appointment has booked. Please, if you're unable to make your appointment, give us as much notice as humanly possible. Your $7 deposit will be applied to your Store Account, and we will re-book your appointment to the next available most convenient time for both you and us.
Rules to be accepted into the shop:
We thank you deeply for your utmost compliance and cooperation with these stipulations during this time.