Where We Ship From, and To
We ship from Ontario, Canada, and always endeavour to use the most economical, and most environmentally-friendly, approach. We re-use shipping boxes and packs whenever we can in an attempt to keep packaging out of the landfill for at least one more run, and to save you, our valued customer, money. When we've run out of shipping boxes to reuse, we use packaging made from recycled materials whenever possible. And we hope you will consider reusing the packaging we've sent your products to you in, if it has any life left in it.
FREE SHIPPING to Canada and the U.S.A. on orders $60+ before tax.*
* Does not apply to oversize or very heavy items, such as the Addi Express or Addi Express King knitting machines. Please check the cart before checking out to get an accurate shipping quote for any items that don't fit into this policy.
Fulfilled orders will be dropped off at our courier within 3 business days. Should there be any delays in shipping, we will inform you as soon as possible. See below for estimated delivery timeframes, based on your location.
FREE, local pickup
Shipping Sewing & Tatting Needles
We are able to provide lettermail prices on shipping orders that consist of only sewing needles or tatting needles, or lightweight paper products such as tatting pattern booklets, to Canada, the U.S.A. and Internationally. Please note, orders shipped through these methods will not have a tracking number associated with them, and we will not guarantee delivery as a result. If you require tracking or guaranteed delivery, then please choose any other option on the checkout page. Also note, if you have anything in your cart that cannot be shipped via regular lettermail, this option will not be available during the checkout process.
Other Packages & International Orders:
Orders that do not fit into the above specifications for Canada & the U.S.A., as well as international orders, may select appropriate shipping options from Canada Post and Fedex, as will be provided at the shopping cart. Alternatively, please contact us for a shipping quote for any specific items you may be interested - we are able to provide better rates than the default Canada Post and Fedex ones, we just need to know where you are! :)
We accept returns on unopened, unused items only. We do not accept returns on knitting needles or crochet hooks, or knitting needle or crochet hook sets. Unless due to our own error, returns are shipped to us at the customer's expense. We will cover replacement item shipping unless the original order was under our free shipping threshold. We are unable to cover the costs of international shipping for replacement items. We accept returns up to 30 days from the date of the transaction, or the receipt of the product if tracking information is purchased for your shipment.
Questions, Concerns & Comments
As always, if you have any questions, comments or concerns about delivery of your order, please contact us at [email protected], and we will be happy to help.